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Orders
Every Soft Reign order is made with intention, crafted specifically for you and never mass produced. Below are answers to common questions about placing an order, payment options, and making changes after checkout.
Do you accept cancellations or changes after I place an order?
Because our products are made-to-order, production begins very soon after your order is placed. We allow a 2-hour window after checkout to request cancellations or changes. Please email us at hello@thesoftreign.com within this time and we’ll do our best to update your order.
After the 2-hour window, we cannot guarantee changes or cancellations, as production may already be underway.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth, secure checkout.
Can I buy a journal as a gift?
Yes! Our digital journals make thoughtful instant gifts — you can forward the file directly or print the pages yourself to create a personal gift. Physical products also make beautiful presents and will arrive in our intentional, minimalist packaging.
Shipping & Returns
At The Soft Reign, every order is crafted with care and shipped worldwide. We work with trusted delivery partners to ensure your items reach you safely. Below are answers to the most common questions about delivery times, international shipping, and multiple parcels.
Is shipping free?
Yes — we offer free worldwide shipping on all orders over £50 / $60.
For orders under this amount, flat-rate shipping applies:
United Kingdom: £4.95
United States: $9.95
Rest of World: £12.95 / $15.95
When will I receive my order?
Digital products (like our self-love journals) are delivered instantly. Your secure download link appears on the order confirmation page and is also emailed to you within minutes.
Physical products (candles, wall art, totes, phone cases, apparel, and physical journals) are made-to-order and shipped with tracking. Delivery times vary by location:
United Kingdom: 7–12 days
United States: 7–21 days
Rest of World: 10–25 days
Do you ship internationally?
Yes — The Soft Reign offers tracked delivery to select international destinations. We currently ship to the United States, Canada, United Kingdom, Australia, United Arab Emirates, Netherlands, Germany, France, Sweden, Ireland, and New Zealand.
Free shipping is available on orders over £50 / $60 for all of these destinations.
Will my order arrive together?
Not always. As our products are crafted and shipped by specialist partners, items may arrive in separate parcels. This allows us to send each item as soon as it is ready, rather than waiting for the entire order.
What should I do if my order hasn’t arrived yet?
First, check your tracking link for updates. If your order is marked delivered but hasn’t reached you, please check with neighbours or your local courier. For international orders, customs may sometimes cause delays. If you still haven’t received your order, email us at hello@thesoftreign.com and we’ll be happy to help.
Digital Products
Our digital journals are delivered instantly worldwide — no physical shipping required. Below are answers to common questions about delivery, returns, and usage to help you get the most from your purchase.
How will I receive my digital journal?
Your digital journal will be available instantly after checkout. You’ll see a download link on your order confirmation page and receive an email with the link within minutes. If you’d like a physical copy, you can print the pages yourself at home.
Do I need special software to use the digital journals?
You can open the files on any device. For interactive features, we recommend apps like GoodNotes or Notability on iPad/Tablet, or Adobe Acrobat on desktop.
Returns & Exchanges
At The Soft Reign, each item is created on demand, just for you. While this means we can’t always accept returns like traditional retailers, we want you to feel confident in your purchase. Below are answers to the most common questions about returns, exchanges, and what to do if something arrives damaged or not as expected.
Can I return or exchange my item?
Can I return or exchange my item?
Because our products are made-to-order, returns and exchanges are limited:
Digital downloads: Non-refundable once purchased, as files are delivered instantly.
Physical items: We only accept returns or replacements if the product is defective, damaged, or misprinted. Please check sizing and product details carefully before ordering.
If your order arrives with an issue, email us at hello@thesoftreign.com within 14 days of delivery with photos, and we’ll arrange a replacement or refund.
Sustainability
Softness extends to the way we create. The Soft Reign is built on mindful choices — producing only what’s needed, reducing waste, and using packaging that respects the planet. Below are answers to common questions about how we keep our products intentional, sustainable, and eco-friendly.
Are your products eco-friendly?
Yes. Every Soft Reign product is created on demand — meaning nothing is made until you place your order. This reduces waste, avoids overproduction, and ensures each piece is crafted intentionally for you. Many of our products are shipped in recyclable or biodegradable packaging, so you can feel good about both the process and the product.