FAQs
Is the shipping free?
Yes โ we offerย free shippingย on all orders overย ยฃ50 / $60ย to our selected destinations. These include theย United Kingdom, United States, Canada, Australia, United Arab Emirates, Netherlands, Germany, France, Sweden, Ireland,ย andย New Zealand.
For orders below the free shipping threshold, flat-rate delivery applies:
United Kingdom: ยฃ4.95
United States: $9.95
Other listed destinations: ยฃ12.95 / $15.95
Do you ship internationally?
Yes โ The Soft Reign offers tracked delivery to select international destinations. We currently ship to theย United States, Canada, United Kingdom, Australia, United Arab Emirates, Netherlands, Germany, France, Sweden, Ireland, and New Zealand.
Free shipping is available on orders overย ยฃ50 / $60ย for all of these destinations.
When will I receive my item?
Digital products (like our self-love journals) are delivered instantly. Your secure download link appears on your order confirmation page and is also emailed to you within minutes.
Physical products (candles, wall art, totes, phone cases, apparel, and physical journals) are made-to-order and shipped with tracking. Delivery times vary by location:
United Kingdom: 7โ12 days
United States: 7โ21 days
Rest of World: 10โ25 days
Can I change or return my item?
Because our products are custom-made to order, returns and exchanges are limited:
Digital downloads: Non-refundable once purchased, as files are delivered instantly.
Physical items: We only accept returns or replacements if the product is defective, damaged, or misprinted. Please check sizing, product descriptions, and details carefully before placing your order.
If your order arrives with an issue, email us at hello@thesoftreign.com within 14 days of delivery with photos of the problem, and weโll arrange a replacement or refund.
How will I receive my digital journal?
Your digital journal will be available instantly after checkout. Youโll see a download link on your order confirmation page and receive an email with the link within minutes. If youโd like a physical copy, you can print the pages yourself at home.
Will my order arrive together?
Not always. As our products are crafted and shipped by specialist partners, items may arrive in separate parcels. This means you may receive part of your order earlier than the rest โ but donโt worry, everything is on its way.